Excellent customer service*****
Broadband -> Check your speed with Ofcom
Boiler & Home Emergency Cover
Free LED Low Energy Light bulb replacement**
Up to £200 to help you switch***
Savings and Guarantee are compared to the average of the cheapest variable tariffs available from the 'Big 6' suppliers, based on payment by direct debit for typical household consumption of 2,900 kWh electricity and 12,000kWh gas. The 'Big 6' are SSE, EDF, Scottish Power, E.ON, npower, and British Gas. When any changes to competitors' relevant variable tariffs are announced, we will adjust our own tariffs to ensure they comply with our Guarantee within a maximum of 90 days. Our Energy Price Guarantee does not apply to our Double Gold Fixed tariff.
Free light bulb replacement service is available to Gold and Double Gold customers who are either an owner-occupier or a tenant aged over 30 where we have installed a smart meter in their property. All the light bulbs in your home will be changed provided we have an LED equivalent, and your existing bulbs are safely and easily accessible. The typical value of £300 - £500 is based on 39 LED bulbs at an average retail price of £8 plus a £100 charge for fitting.
The maximum credit of £200 is only available to customers who take out home phone, broadband and at least one mobile service which is live on their account on the date their claim is submitted and for 12 months after the credit is applied. Please see our terms and conditions for further information and eligibility criteria.
Please be aware when ordering Full Fibre broadband that a standard telephone will not be available to order on-line. If you have an existing Telephone Line(s) which wish to transfer please contact us and we will manually add it to your order.
Utility Warehouse achieved a customer score of 75%, soaring above all other major providers - Virgin Media scored 58%, BT 51%, and Sky and TalkTalk only 50%. Which March 2019.
European Customer Service Awards Finalist October 2020.